We can't think of all the questions, but here are a few. If none of them answer your question, then please contact us!
Yes, we make custom sized openings as well as custom patterns. Do you need your double-sided frame to hold a 9.5x13 picture? Yes, we can do that. Are you wondering if we could make a frame to hold 9 portrait 4x6s in a row? Yes, we can do that. Can we make a frame to hold 4 portrait 5x7s and 1 landscape 8x10? We will certainly try to come up with a design you would like for those!
At some point it just becomes too many choices for the listings and menus, so we always welcome custom order questions! Don't be shy! The worst we can tell you is, "No" :>.
It would be nearly impossible to list all of the dimensions for all of the choices in many of our listings. If the listing is for only a few options, then we try to include dimensions. But in those where you don't see that information, please ask!
The idea really makes me giggle. Sorry. If you saw what my wrapping jobs for Christmas look like, then you would completely understand. You really do not want me in charge of wrapping your gift :>.
That being said, go ahead and request a gift message! I love messing around with the font and the color on Word to make a really nice note to include with your order!
Sorry, we do not do wholesale. We are fortunate in that Gerry is too busy most of the time with our regular orders to consider wholesale. Now that is not to say that we don't take on large orders that can be discounted because of the quantity. Just ask!
They are held in with a cardboard backer and bend tabs. Those are little metal pieces that are designed to bend out of the way to get the cardboard backer out, then place your picture in. After you replace the cardboard backer, you push the bend tab back into place.
How many bend tabs should you expect? You really only need a pair of them on opposite sides of the opening to hold the cardboard and your pictures in place. We typically will shoot in more than you need!
Our frames and cutting boards and bread knives are made out of wood. For the frames we use primarily Poplar wood although Gerry has built some frames using a different species upon request. The cutting boards use a variety of hardwoods. They are all grown and harvested within 100 miles of where we live. We prefer to source it locally for a couple of reasons. We like to support small local businesses, and the lumber yard Gerry frequents is just that. We also prefer to use the same hardwoods that our ancestors used in their cutting boards, so we steer clear of the exotic species that we know nothing about.
Two reasons. Well, actually I guess it boils down to one reason. Shipping. Glass is obviously more fragile than plexiglass. (Not to say that one of the shipping companies hasn't managed to destroy a piece of plexiglass! It looked like they ran the box over with the forklift :>!) Glass is also heavier than plexiglass. So it is a win-win to use plexiglass: less chance of breakage and lower cost for shipping due to the weight.
If you really want glass, then let us know. We can square the corners of the openings in the back for an extra fee (I hope you read about that in any of the listing descriptions), then you can pick up some glass at your local glass store or framing shop. We would give you a discount for not having plexiglass.
We do not accept returns for any of our items. We understand that sometimes a customer may have accidentally chosen the wrong options or their needs have changed. Depending on the item, in some cases we will accept an exchange with these stipulations:
1. You order an item of equal or greater value than the one being exchanged.
2. You are responsible for the costs associated with packing, insuring, and shipping the item back.
3. You will pay a restocking fee of 10-15% depending on the order.
4. You contact us with your request no later than 7 days from the day it was delivered.